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The Family Support Center at Vinfen empowers and educates families who are supporting a loved one with an intellectual or developmental disability.

Our Family Support Center serves as the central point of contact for individuals and their families. We provide information and referral services to resources and activities that are dedicated to supporting people with intellectual and developmental disabilities living at home with their families.

Through family trainings, parent networking events, and connections to community resources, we provide families with resources that can help their loved ones achieve their goals and attain the highest possible level of independence. Our families use the Center for social activities, education opportunities, or to work one-on-one with our outreach workers.

We serve families throughout all neighborhoods of Boston, Brookline, Chelsea, Revere, and Winthrop.

English and Spanish speaking staff is on site at the center Monday-Friday; typically from 9:00 a.m. to 6:00 p.m. Families are also able to access staff through our on-call system when the Center is not open.



We provide assistance to identify and locate timely and accurate information on resources and services available within community based networks that are responsive to the varied needs of families and individuals. We also provide educational advocacy services on an as needed basis.


We offer short-term service navigation focusing on individualized assistance with information, referral, or assistance with a specific problem solution. Vinfen also provides extended service navigation for families and individuals who would benefit from on-going support, coordination of services, and the development of a comprehensive family support plan.


We offer quarterly family service orientation and informational sessions and bi-monthly education and trainings designed to promote self direction and choice.


We help families to share their expertise with other families and staff, including parent networking and parent-to-parent connections. Our teen support group, for teens between ages 11-17 with special needs and learning disabilities, meets twice monthly to provide social peer interaction and support for individuals struggling with making friends and connections. Parents are welcome to stay and network with each other or take the opportunity to have time to themselves off site. Families are also welcome to join one of Vinfen’s Family Advisory Councils which offers families mentoring and peer support opportunities.


We develop partnerships and engage in collaborative activities with community organizations and partner agencies to help families and individuals choose supports from local vendors and facilities such as respite care, healthcare goods, support services, and transportation.


We administer flexible funding allocations for families or individuals identified as eligible by the Massachusetts Department of Developmental Services (DDS) using a computerized tracking system for managing these allocations. Vinfen manages individual resource allocations that ensure both compliance with DDS, state, and federal rules and guarantees spending is reflective of the new community waiver requirements.