Community Behavioral Health Center (CBHC)


Mental health and substance use crisis support is just a phone call away.

Vinfen Behavioral Health (VBH) has expanded its community services to include a new Community Behavioral Health Center (CBHC) located in Lowell. In addition to urgent and routine outpatient services, the CBHC provides crisis intervention services to support individuals and families in a variety of new ways. We provide around-the-clock, 24/7 mental health and substance use evaluation and assessment to children, youth, and adults in crisis or in need of support. Instead of going to the emergency room, services can be provided to you over the phone, in your home, at school, or in another community setting.

VBH Community Services offers crisis, urgent, and routine mental health and addiction services, care coordination, peer supports, and screening and coordination with primary care. (use at bottom as a CTA)


  • Individualized assessment & evaluation

  • Individual, family, or group therapy

  • Urgent outpatient services

  • Behavior management

  • Medication management

  • Crisis intervention services

  • Substance use & recovery services

  • Structured Outpatient Addiction Program (SOAP) groups for individuals 18 years of age and over

  • Care coordination services


VBH MCI services provide mobile response in the home, school, workplace, or other community settings for youth and adults experiencing a mental health or substance use crisis. Clinicians work to engage with the individual in crisis and, when appropriate, family members or other supportive people in their lives. Services are available via telehealth when requested by the individual or family, when directed by the Behavioral Health Helpline (988), and if clinically appropriate.

VBH MCI services are available 24/7/365 and include:

  • Triage, evaluation, & assessment
  • Intervention & de-escalation
  • Development of a risk management/safety plan
  • Coordination and collaboration with all youth and family services
  • Referrals and links to community supports

VBH CCS provides person- and family-centered stabilization and support for individuals experiencing a mental health or substance use crisis in a structured, home-like, and supportive environment. The CCS youth and adult services are distinct and separate.

VBH CCS services are available 24/7/365 and include:

  • Therapeutic programming including group, individual, and family therapy
  • Individualized treatment and aftercare planning
  • Support from peer and recovery support staff
  • Crisis prevention planning
  • Medication evaluation & monitoring
  • Case management & care coordination
  • Nursing services

24-hour Crisis Line: 866-388-2242

or 978-674-6744

If you or someone you know is experiencing a mental health or substance use crisis, please contact our locally-based crisis intervention services team.

Improving access for the communities we serve.

When you call for crisis intervention services we will:

  • Evaluate the situation and make a plan for you to be seen by one of our clinicians
  • Work with you to develop a strategy that promotes long-term stability
  • Connect you with a strong support network and create a comprehensive plan for stabilization and sustained recovery


The CBHC will provide services to people in the Greater Lowell region including Billerica, Chelmsford, Dracut, Dunstable, Lowell, Tewksbury, Tyngsboro, and Westford.

Anyone may call for assistance regarding a mental health crisis or urgent need for substance use intervention. This includes the individual experiencing the crisis, family members, mental health workers, first responders, physicians or other medical providers, schools, employers, and community members.

We contract with and accept most MassHealth and most private health insurance plans. No one residing in the communities we serve will be denied services, regardless of ability to pay.


Address: 40 Church Street Lowell, Massachusetts 01852

Phone: 978 – 674 – 6744 | Email:


To provide the most comprehensive CBHC services to the region, Vinfen has partnered with two longstanding and highly respected behavioral health providers, Advocates and Wayside Youth and Family Network to provide VBH Mobile Crisis Intervention (MCI) and VBH Community Crisis Stabilization (CCS) services.